Technical Support

If you’ve got an IT problem,
yo I’ll solve it.

Our dedicated team of professionals are available to provide you with the best IT solutions available. We offer (onsite or remote) contract consultative assistance services.

24/7 technical support

Provide round-the-clock technical support services to customers, ensuring that any technical issues they face can be resolved quickly and efficiently, regardless of the time of day.

Experienced technicians

Employ highly skilled and experienced technicians who possess the knowledge and expertise required to resolve a wide range of technical issues across various industries and technologies.

Personalized support

Offer personalized support services that are tailored to the needs of each customer, ensuring that their specific technical requirements are met in a timely and effective manner.

Proactive maintenance

Provide proactive maintenance services that help identify and address potential technical issues before they escalate into major problems, minimizing downtime and maximizing productivity for customers.

Best in the Business

Extensive Technical Expertise

Rapid Response Times

Round-the-Clock Support

Proactive Maintenance

Customized Solutions

Cost-Effective Solutions

Veteran Owned

HIPAA Compliant

Get in Touch with Our Expert Technical Support Team Today!

quick and reliable technical support

In Just a Few Clicks

Support by Phone

Call Us 24/7

Reliable Technical Support Services for All Your Needs

If you’re experiencing technical issues with your computer, software, or any other electronic device, you need a reliable technical support service that you can count on. Our technical support team is here to help you with all your technical issues, no matter how big or small. With years of experience in providing technical support services to businesses and individuals, we have the expertise and knowledge required to quickly and efficiently resolve any technical issue you may be facing.

We Got You Covered 

Our technical support services cover a wide range of technologies and industries, including hardware and software troubleshooting, network support, virus removal, data recovery, and much more. We provide round-the-clock support, so you can reach out to us anytime, day or night, and we’ll be there to assist you. Our technicians are highly skilled and experienced, and we leverage the latest tools and technologies to ensure that our customers receive the best possible technical support.

What type of technical issues do you provide support for?
We provide a wide array of services.  Some of our more common services include TrueNAS, Virtualization, Network Infrastructure (including Wi-fi) and more.  Contact us with your questions.
How quickly can I expect a response from your technical support team?
We typically respond same day or next business day.  If your need is urgent, feel free to give me a call 24/7 or via a support inquiry here.
What is your pricing structure for technical support services?

Our competitive pricing structure is based on the type of support required.

Do you offer on-site technical support or is all support remote?

We offer both on-site support for the Phoenix Metro area as well as remote support worldwide.

We had some TrueNAS/ZFS issues that needed quick resolution. Vanilla Ice was able to recover our data with minimal downtime. Thanks to them I narrowly avoided disaster. I look forward to doing business with them in the future.

Brad Brundage

The call with Joshua went very well. He’s a gem, like a surgeon able to operate without anesthesia.
Matthew Polega

Thank you for your help! We had problems with our virtualization infrastructure, but were able to get it sorted out thanks to Josh. In fact, he made a few recommendations to improve the performance of our virtual machines, and after implementing them, things are faster than they’ve ever been.

Tracy Goodlett

Get the Technical Support You Need Today!

Remote Technical Support

In today’s digital age, remote technical support has become increasingly popular, and for good reason. With remote technical support, you can get the help you need from the comfort of your own home or office. Our remote technical support services allow our experienced technicians to access your computer or device remotely, enabling them to diagnose and resolve technical issues quickly and efficiently.

On-Site Technical Support

For more complex technical issues, on-site technical support may be necessary. Our on-site technical support services offer you the convenience and peace of mind of having a technician come directly to your location to resolve technical issues. Our on-site technicians are highly skilled and experienced and can quickly diagnose and resolve technical issues to get you up and running as quickly as possible.

Contact Us

joshua@vanillaicetechnologies.com

+1 (623) 887-6800

Peoria, Arizona, USA

Office Hours:

Mon-Fri 8AM to 5PM
Arizona Time (UTC-7)

Tech Support:

24/7 on demand

Local Time:

June 20, 2024 9:54 PM